How returns drive growth

State of Returns 2025: Key Insights

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Realiseer tot 40% meer omzet dankzij omruilingen

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How to retain up to 30% of revenue that would otherwise be lost through refunds

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The surprising impact of return fees on customer behavior (hint: 95% will still buy)

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Why 86% of successful e-commerce players consider returns management strategic

Based on insights from 2,083 consumers and e-commerce professionals, our extensive database, and discussions with industry leaders, this report provides actionable strategies to:

Decrease return rates

Increase revenue

Create a customer journey that builds loyalty

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