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Manage your returns exactly the way you want
Every online store is unique, especially when you're scaling fast. As a result, your returns process can quickly become complex. Returnista lets you implement a returns strategy that adapts to your webshop, rather than the other way around.
E-commerce managers and online store owners at these companies manage their returns with Returnista:
As your store grows, managing returns becomes more complex.
Managing returns at a small scale is manageable. But as your business grows, this process often becomes harder to control. Want to understand whether your return process is ready for the future? Ask yourself the following questions.
Do you offer exchanges during the return process?
Do you have clear insights in all your return data?
Can you easily implement your return strategy?
Make your returns process future-proof with Returnista
Every e-commerce manager or online store owner should have full control over their return process — not only today, but also as return volumes increase while your business grows.
Without Returnista
Lack of control, manual work and limited visibility
With Returnista
Full control, less manual work and a scalable return process
Switch to Returnista’s returns management platform
Book a demoInsights
Understand your return data and optimise your policy
With Returnista, you get a clear view of how returns impact your business. You’ll see trends in product- and revenue-level return rates and identify which items are causing return issues.
Exchanges & Store Credit
Allow customers to exchange items or choose store credit
Customers no longer need to return a product simply because it doesn’t fit. They can select the right size and exchange the item, or opt for store credit instead of a refund.
Return Rules
Personalise your return rules and process
With Returnista, you can implement your own custom return strategy in seconds.
Together, we configure your new return setup step by step
Onboarding
Your dedicated onboarding specialist will help you get up to speed with Returnista
Configuring return rules
Customize your returns process to fit your existing operation and automate manual work
Testing & going live
Final checks and you’re ready to go! Your dedicated CSM will help you reach your return goals
Additional Features
See what else Returnista has to offer
Manage warranties and claims in the platform with gatekeeping
Automate the identification of high-risk returns and flag damage claims that require manual review before refunds or exchanges are approved.
Automate your return workflows
Automate manual steps in your return process, such as return resolutions, tagging return orders and automatically assigning restock locations.
Track & trace return shipments
With a clear, visual tracking flow, customers always know the status of their return — reducing unnecessary questions.
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Integrate with your systems
Use our existing integrations or easily connect your own via APIs and webhooks.
Manage your returns with Returnista
Our return specialists are happy to show you a demo of our returns management platform. You’ll see how the platform can support the specific challenges of your online store.
Book a demoWhat our customer say
What Returnista customers say
“Using Returnista, we identified which items were being returned significantly more often than our average return rate. We want to reduce that number of returns, so we thoroughly analyzed the return data to uncover the most common reasons for specific products. Thanks to the return rate impact index, we were easily able to determine which products we needed to focus on first.”
“Thanks to the insights from the Returnista dashboard, we’ve updated our product descriptions and photos. Our return rate has dropped from 47% to 32%.”
The implementation of the Returnista returns platform went flawlessly. After going live, we noticed that thanks to Returnista's data insights, we finally gained control over our returns.
“Using Returnista, we identified which items were being returned significantly more often than our average return rate. We want to reduce that number of returns, so we thoroughly analyzed the return data to uncover the most common reasons for specific products. Thanks to the return rate impact index, we were easily able to determine which products we needed to focus on first.”
The platform is intuitive and therefore a pleasure to use. Both my colleagues and I find it easy to navigate.
We have reduced our return rate by implementing a simple, fast, and scalable returns process. In addition, we have made our business more sustainable and managed to retain more revenue.
“We’ve moved from administrative red tape to a one-click workflow.”
We have reduced our return rate through a simple, fast, and scalable approach. In addition, we have made our business more sustainable and managed to retain more revenue.
“The results from the first 90 days after implementation have proven to be incredibly valuable.”
Stay up to date with the latest return insights
