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Optimise your return process
Whether you want to personalise your return rules and policies, reduce unnecessary returns, or lower pressure on customer service, Returnista helps you design the optimal return process for your online store.
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Our manual return handling time has decreased from an average of 2 minutes per return to just a few seconds of review. This frees up more capacity that we can now dedicate to service and process improvement.
What return operation optimisation looks like
Our returns platform is designed to support online store owners and e-commerce managers. By largely automating the return process, you regain time to focus on what matters most: growing your business.
Decrease in return handling time
Decrease in customer support tickets
Personalise and automate your return process
Easily define specific rules for when customers can return products and for which reasons. Our AI agent helps you personalise and automate even the most complex return scenarios.
Manage warranties and claims on the platform with gatekeeping
With gatekeeping, you control when return labels are issued based on your approval. Customers answer a set of questions and upload photos, after which your team reviews and handles all return requests centrally within the platform.
Reduce the workload for your customer support team
As return volumes increase, your support team naturally receives more customer enquiries. With automatic updates, simple exchanges and centralised communication, the workload is significantly reduced.
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Optimise your return process with these features
The features below help you personalise and automate your return process, so you can focus on more important tasks.
Manage warranties and claims in the platform with gatekeeping
Automate the identification of high-risk returns and flag damage claims that require manual review before refunds or exchanges are approved.
Automate your return workflows
Automate manual steps in your return process, such as return resolutions, tagging return orders and automatically assigning restock locations.
Return rules
Personalise your return rules exactly as needed with support from our AI agent.
Return Tracking
Customers see the exact status of their return shipment and receive automatic updates.
Design your optimal return process with Returnista
Every online store is unique. So is yours. Use our returns management platform to set up your return process exactly the way you want.
Schedule a Demo