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Offer instant exchanges and store credit
With Returnista, you gain access to exchange functionality that actually converts. Turn returns from a cost factor into retained revenue and retain up to 40% of your return value.
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Offering exchanges had a significant impact on our customer journey and results.
What exchanges yield for our customers
E-commerce managers and online store owners who implement our instant exchange and store credit functionalities quickly see results. This includes more exchanges, fewer refunds, and greater revenue retention.
Exchange rate conversion
Store credit conversion
Reduce refunds with instant exchanges
You no longer need to issue refunds when customers order the wrong size. With exchanges, customers select the correct size during the return process, helping you retain revenue.
Drive repeat purchases with store credit
With store credit, a potential refund becomes an opportunity for a repeat purchase. Customers receive store credit, continue shopping, and you retain revenue that would otherwise be lost.
Return alternatives that truly convert
Return alternatives only add value if they reduce your return rate. What makes Returnista unique is that both exchanges and store credit are fully focused on conversion.
Size-based exchanges
Offer an alternative size immediately when a customer indicates the wrong size was ordered.
Customers select an alternative size directly in the return portal, based on real-time availability.
You decide per product category whether exchanges are approved instantly or after inspection.
Prevents exchanges when items are out of stock, avoiding customer disappointment.
You decide whether shipping costs are free for exchanges.
Store credit
Encourage customers to choose store credit instead of a refund.
Credit is issued automatically as soon as a return is processed.
Store credit is automatically synchronised with your Shopify / Magento account or via API.
Add a bonus of up to €10 or 15% per order to stimulate store credit usage over a regular refund.
Customers receive their credit by email once the return is processed.
Retain more revenue with exchanges and store credits
Transform returns from a cost into revenue retention. With Returnista's high-converting exchange features, you can retain up to 40% of your return revenue.
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