E-commerce Returns & Logistics Blog

June 19, 2026

EU withdrawal button 2026: how to make your store compliant

From 19 June 2026, the withdrawal button is mandatory for online stores. With this button, a consumer can cancel an online purchase as easily as they placed it. This article explains in plain language what the withdrawal button is, which merchants it applies to, what it must do, and how to make your store compliant in time with Returnista.

E-commerce

April 3, 2025

Seamless returns: What do your customers want?

What do customers expect from a seamless returns process? Discover why clarity, flexibility, and ease of use make all the difference, and learn how you, as a retailer, can meet those expectations.

Trends

February 25, 2025

Return fees and consumer behavior: what works?

The impact of a small return fee on return rates, how to determine the optimal pricing strategy, and why 95% of customers keep shopping despite return costs.

Trends

February 11, 2025

How customer behavior influences your return rates

Why 'Buy Now, Pay Later' leads to more returns, how to identify and manage serial returners, and which strategies work for customers with high return rates.

Trends

January 28, 2025

Reducing returns by category: Practical solutions

Effective strategies to reduce returns in children's clothing, accessories, and footwear. Practical insights to boost your profitability and customer satisfaction.

Trends

January 14, 2025

Data and analytics: the foundation of a successful returns strategy

Discover how to leverage real-time dashboards, the return impact index, and SKU-level data to turn your returns into a growth opportunity with maximum profitability.

Profitability

December 24, 2024

Discover the hidden impact of return rates on your profitability

Discover the hidden impact of return rates on your profitability → Returns cost more than just the lost revenue. Uncover the hidden costs behind your return rate and what it truly means for your margins.

Logistics

December 9, 2024

Why a returns strategy is crucial for e-commerce

A well-considered returns strategy isn't just an afterthought—it's a growth driver. Read on to discover why returns and logistics are key to the success of your webshop.

E-commerce

November 14, 2024

5 tips for scalable customer service during the holiday season

During peak periods, the pressure on your customer service team can mount quickly. Use these five tips to keep your service both scalable and personal throughout the high season.

Return Policy

October 9, 2024

Five tips for a clear returns page

A clear returns page prevents questions and builds customer trust. Discover five practical tips for a well-organized returns policy.

Experts

September 26, 2024

Why every online store needs the Return Impact Index

Not every return carries the same weight. Discover how the Return Impact Index helps you determine which products to prioritize.

Return rates

May 24, 2024

Reduce the number of returns through insights into return data

Return data is the foundation for lower return rates. Learn how to use the right insights to implement targeted improvements and reduce returns.

E-commerce

April 2, 2024

Managing Shop: Richard Canneman of Ekster

In this edition of Managing Shop, Richard Canneman from Ekster shares how he grows his webshop and keeps his returns process under control.

E-commerce

December 20, 2023

How to stay ahead of your competitors

The focus is shifting from growth to profitability. Read how to stand out from your competitors and stay ahead with smart choices.

Logistics

November 7, 2023

Block Serial Returners from Your Webshop in 5 Steps

Serial returners take a significant bite out of your margins. Here are five steps to help you identify and deter them, without affecting your good customers.

Trends

August 22, 2023

Rising customer acquisition costs: What to do

Acquiring new customers is becoming increasingly expensive. Discover how to get more value from your existing customers and keep your acquisition costs under control.

Return Policy

February 28, 2023

Reducing Return Rates: 7 Practical Tips

Lower costs, less work, more revenue: use these seven practical tips to noticeably reduce your return rate.

Return Policy

February 17, 2023

Online Returns: Legal Rights of Consumers

What are a consumer's legal rights when returning an online purchase? A clear explanation of the rights and obligations for webshops.

Return rates

February 16, 2023

Prevent Returns with These 4 Strategic Tips

Prevention is better than processing. Discover four strategic tips to tackle returns at the source.

Logistics

January 26, 2023

Return Logistics Simply Explained: What You Need to Know

Reverse logistics doesn't have to be complicated. We explain how to set up your return flows in a smart and efficient way, using clear and simple language.

January 16, 2023

10 Tips to Reduce Returns in Your Webshop

Ten concrete, immediately actionable tips to significantly reduce the number of returns in your webshop.

Trends

December 1, 2022

Charging for Returns Pays Off

Free returns aren't always the best choice. Read why a return fee can actually boost your webshop's profitability.

Experts

November 25, 2022

How EsQualo retains revenue after Black Friday

In this webinar, EsQualo shares how they use smart return strategies to retain revenue during the busy post-Black Friday period.

E-commerce

November 4, 2022

Returnista 6e in Deloitte Fast 50

Returnista has secured 6th place in the Deloitte Technology Fast 50. Read more about this milestone and what it means for our customers.

E-commerce

October 25, 2022

Managing Shop: Gijsje Visser (Rebelle Amsterdam)

In this Managing Shop, Gijsje Visser from Rebelle Amsterdam shares her insights on running a second-hand fashion business and the importance of a seamless returns process.

Trends

October 19, 2022

Returnista: Turning returns into opportunities

Returns aren't just a cost—they're an opportunity. Discover how Returnista helps you turn returns into retained revenue and satisfied customers.

Return Policy

August 25, 2022

Seamless Returns Turn Customers into Fans

A positive return experience leaves a lasting impression. Read on to discover how a seamless return process can turn your buyers into true fans.

August 16, 2022

10 Tips to Make Your Webshop More Sustainable

Sustainability and e-commerce go hand in hand. Here are ten practical tips to make your webshop and returns process more sustainable.

E-commerce

June 30, 2022

Managing Shop: Guus Brinkman from Stoov

In this edition of Managing Shop, Guus Brinkman from Stoov shares how he is growing his brand and managing returns.

Logistics

April 26, 2022

6 Ways to Turn Refunds into Exchanges

Every refund is lost revenue. Six ways to turn refunds into exchanges and store credit.

Logistics

April 21, 2022

What Is the Best Way to Offer Free Returns?

Free returns are possible, but you have to be smart about it. Discover how to offer free returns without putting unnecessary pressure on your margins.

E-commerce

April 19, 2022

Improving cash flow with your return solution: 3 tips

Your returns process has a direct impact on your cash flow. Here are three tips to improve your liquidity with the right returns solution.

Return Policy

March 10, 2022

Improve Your Cash Flow with a Returns Solution

Store credit instead of a refund? Learn how the right returns strategy keeps your cash flow healthy.

E-commerce

February 28, 2022

Processing D2C returns: 3 essential components

Direct-to-consumer returns require a unique approach. The three essential components of a seamless D2C returns process.

Return Policy

January 13, 2022

Turning Return Frustration into Customer Loyalty

A poor returns experience costs you customers. Discover how to turn return frustration into trust and loyalty.

E-commerce

November 3, 2021

14 Tools for BFCM and peak holiday periods

Black Friday, Cyber Monday, and the holiday season call for the right tools. Here are fourteen handy solutions to help you breeze through peak periods.

E-commerce

September 1, 2021

10 Useful Tips for a Great Returns Policy

A good returns policy starts with clear agreements. Here are ten practical tips for a returns policy that works for both you and your customer.

Profitability

August 4, 2021

The 3 Most Important Moments During the Returns Process

Not every moment in the returns process carries the same weight. Discover the three key touchpoints that make all the difference for your customer satisfaction.

E-commerce

April 1, 2021

8 Popular E-commerce Platforms in Europe

Looking for the right platform for your online store? Here is an overview of eight popular e-commerce platforms in Europe and their key strengths.

Trends

February 11, 2021

How to Make Returns More Sustainable

Returns and sustainability don't have to be at odds. Practical ways to make your return flows more eco-friendly.

E-commerce

December 17, 2020

Gain Better Control Over Your Return Process with Smart Metrics

Measurement is knowledge, even when it comes to returns. Discover the metrics that provide real insight and help you improve your returns process.

Logistics

December 3, 2020

Brexit Tips: How to Handle Post-Brexit Returns

Brexit has made returns to and from the UK more complex. Here are some practical tips to keep your post-Brexit returns process running smoothly.

Return Policy

November 24, 2020

Retourproces optimaliseren: wat je moet weten

Everything you need to know to optimize your returns process, from policy to logistics, in one clear guide.

Return Policy

October 22, 2020

How Do You Prepare Your Returns Process for the Holidays?

The holidays mean more sales, but also more returns. Here is how to get your return process ready for the busiest season of the year.

E-commerce

October 14, 2020

Optimize Your Return Process: 5 Customer-Centric Tips

A customer-centric returns process boosts both your revenue and customer satisfaction. Here are five tips for setting up your returns with the customer in mind.

The Returnista Blog

EU withdrawal button 2026: how to make your store compliant

Seamless returns: What do your customers want?

Return fees and consumer behavior: what works?

How customer behavior influences your return rates

Reducing returns by category: Practical solutions

Data and analytics: the foundation of a successful returns strategy

Discover the hidden impact of return rates on your profitability

Why a returns strategy is crucial for e-commerce

5 tips for scalable customer service during the holiday season

Five tips for a clear returns page

Why every online store needs the Return Impact Index

Reduce the number of returns through insights into return data

Managing Shop: Richard Canneman of Ekster

How to stay ahead of your competitors

Block Serial Returners from Your Webshop in 5 Steps

Rising customer acquisition costs: What to do

Reducing Return Rates: 7 Practical Tips

Online Returns: Legal Rights of Consumers

Prevent Returns with These 4 Strategic Tips

Return Logistics Simply Explained: What You Need to Know

10 Tips to Reduce Returns in Your Webshop

Charging for Returns Pays Off

How EsQualo retains revenue after Black Friday

Returnista 6e in Deloitte Fast 50

Managing Shop: Gijsje Visser (Rebelle Amsterdam)

Returnista: Turning returns into opportunities

Seamless Returns Turn Customers into Fans

10 Tips to Make Your Webshop More Sustainable

Managing Shop: Guus Brinkman from Stoov

6 Ways to Turn Refunds into Exchanges

What Is the Best Way to Offer Free Returns?

Improving cash flow with your return solution: 3 tips

Improve Your Cash Flow with a Returns Solution

Processing D2C returns: 3 essential components

Turning Return Frustration into Customer Loyalty

14 Tools for BFCM and peak holiday periods

10 Useful Tips for a Great Returns Policy

The 3 Most Important Moments During the Returns Process

8 Popular E-commerce Platforms in Europe

How to Make Returns More Sustainable

Gain Better Control Over Your Return Process with Smart Metrics

Brexit Tips: How to Handle Post-Brexit Returns

Retourproces optimaliseren: wat je moet weten

How Do You Prepare Your Returns Process for the Holidays?

Optimize Your Return Process: 5 Customer-Centric Tips

Start today with Returnista

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