The Returnista Blog

Insights, strategies, and product updates to help e-commerce teams reduce returns, automate exchanges, and retain more revenue—without compromising the customer experience.

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Profitability
Ecommerce
Logistics
Returns Policy
Experts
Return Rates
Trends
Ecommerce
April 3, 2025

A smooth returns process: What does your customer want?

What customers expect from a smooth returns process. Why clarity, flexibility and ease of use matter, and how merchants can meet those expectations.

February 25, 2025

Return costs and consumer behavior: what works?

The impact of a small return fee on the number of returns. Determining the optimal pricing strategy for return costs. Why 95% of customers continue shopping despite return fees.

February 11, 2025

The role of customer behavior in return rates

Why “Buy Now, Pay Later” (BNPL) payment options lead to higher returns. How to identify and manage serial returners. Strategies for dealing with customers with high return rates.‍

January 28, 2025

Reducing returns by product category: insights and practical solutions

Learn effective strategies to reduce returns for children’s clothing, accessories, and footwear. Discover actionable insights to boost profitability and improve customer satisfaction.

January 14, 2025

Data and analytics: the foundation of a successful returns strategy

Learn how to leverage real-time dashboards, the return impact index, and SKU-level data to transform your e-commerce returns into a growth opportunity while maximizing profitability.

December 24, 2024

Unlock the hidden impact of return rates on your profitability

Profitability

December 9, 2024

Why a strong returns strategy is important for e-commerce success

ecommerce; logistics

November 14, 2024

5 tips for scalable customer service this holiday season

ecommerce

October 9, 2024

Why a clear and engaging return page matters

returns policy

September 26, 2024

Why every store needs the Return Impact Index

experts

May 24, 2024

Reduce returns with insights from return data

return rates

April 2, 2024

Managing Shop: Richard Canneman from Ekster

managing-shop

November 13, 2023

How to outpace your competitors today

ecommerce; trends

November 7, 2023

In 5 stappen serial returners blokkeren uit je webwinkel

duurzaamheid; retouren; logistiek

August 22, 2023

Customer acquisition cost are rising: Here’s what to do about it

trends

February 28, 2023

Hoe verlaag je je retourpercentage: 7 tips

retourproces

February 17, 2023

Online aankopen retourneren: uw wettelijke rechten en wat online retailers moeten bieden

retouren

February 16, 2023

Voorkom retouren met deze 4 strategische tips

retouren

January 26, 2023

De wereld van retourlogistiek eenvoudig uitgelegd: dit moet je weten

logistiek

December 1, 2022

Onderzoek wijst uit: retouren in rekening brengen levert je meer op

retourproces; nieuws; webshops

November 25, 2022

How EsQualo retains revenue after Black Friday

webinar

November 4, 2022

Returnista 6e in Deloitte Technology Fast 50

nieuws; ecommerce

October 25, 2022

Managing Shop: Gijsje Visser van Rebelle Amsterdam

managing-shop

October 19, 2022

Press release: E-commerce scaleup Returnista aims for worldwide success by turning returns into opportunities

nieuws

August 25, 2022

Hoe een soepele retourafhandeling fans van klanten maakt

retourproces

June 30, 2022

Managing Shop: Guus Brinkman from Stoov

managing-shop

Logistics
April 26, 2022

6 manieren om refunds om te zetten in ruilingen

logistiek; ecommerce

April 21, 2022

Hoe je het beste gratis retourzendingen aan kunt bieden

logistiek; retouren

April 19, 2022

Cashflow verbeteren met jouw retouroplossing: 3 tips

retouren; ecommerce

March 10, 2022

Verborgen winst: de kasstroom van je webwinkel verbeteren met je retouroplossing

retourproces

February 28, 2022

D2C retouren verwerken: 3 essentiële onderdelen

ecommerce

January 13, 2022

Retourfrustratie omzetten in klantloyaliteit

retourproces

November 3, 2021

14 tools to get you through the peak moments of BFCM and the holidays

ecommerce

September 1, 2021

10 tips voor een goed retourbeleid

retourproces; retouren; ecommerce

Profitability
August 4, 2021

De 3 belangrijkste momenten tijdens het retourproces

retourproces

April 1, 2021

8 populaire e-commerce platformen in Europa

ecommerce; webshops

February 11, 2021

Zo maak je retourzendingen duurzamer

retouren; trends

December 17, 2020

Meer grip op je retourproces met deze slimme metrics

ecommerce

December 3, 2020

Brexit tips: inclusief wat te doen met post-Brexit-retouren

bezorging; logistiek; nieuws

November 24, 2020

Retourproces optimalisatie: alles wat je moet weten

retourproces

October 22, 2020

Hoe bereid je je retourproces voor op de feestdagen?

retourproces

October 14, 2020

Met deze vijf tips optimaliseer je het retourproces op een klantgerichte manier

ecommerce; retouren

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