Why this integration matters

A large share of customer service questions is about returns: where is my return, and where can I find my return label? Answering them takes the same manual work every time: looking up the order, checking the status, resending the label. That costs time your team would rather spend on questions where an agent makes a real difference.

With this integration:

• Answer return questions directly in chat
  A Trengo AI Journey recognises what the consumer needs and verifies the order live with Returnista. Return status and label questions are resolved 24/7, without agent involvement.
• Escalate exceptions automatically, with context
  Edge cases, such as a mismatched email address or a return older than 90 days, go straight to an agent. An AI-generated summary of the conversation means your team can pick up right where the chat left off.
• Work with automatic labels per intent
  Every conversation is automatically labelled by intent: return status or return label. That keeps your reporting clear and shows exactly which questions are being automated.

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What this means for your operations

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For Customer Support

The two most common return questions are handled independently, day and night. Your team only sees the exceptions, summary included, and keeps time for complex questions.

For Ecommerce managers

Consumers get an immediate answer instead of a place in the queue. That means shorter response times and a returns experience that supports customer satisfaction.

For Operations

Return questions are answered based on live data from Returnista, not manual lookups. That reduces the risk of errors and keeps the support process scalable during peak periods.

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Activate integration?

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Contact our team to activate the Trengo integration.

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