1% reduction in return rates increases EBIT by 1.5%
How to retain up to 30% of revenue that would otherwise be lost through refunds
The surprising impact of return fees on customer behavior (hint: 95% will still buy)
Why 86% of successful e-commerce players consider returns management strategic
Op basis van inzichten van 2.083 consumenten en e-commerceprofessionals, onze uitgebreide database en gesprekken met toonaangevende spelers in de sector biedt dit rapport praktische strategieën om:
Decrease return rates
Increase revenue
Create a customer journey that builds loyalty
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Leading the way to zero returns
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