Why this integration matters

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Returns often lead to additional contact moments with consumers. Questions about return requests, status updates, and refunds regularly come in through chat or messaging channels. Without an integration, these conversations remain separate from the return process itself.

With this integration:

• Consumers can start returns via messaging channels
  Return requests can be initiated directly through channels such as WhatsApp or web chat.
• Consumers receive automated updates about their return
  Status updates about return processing and refunds can be shared automatically.
• Return-related questions can be handled more efficiently through automation
  Frequently asked questions and simple requests can be managed through conversational workflows.

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What this means for your operations

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For Customer Service

Return requests, status questions, and frequently asked questions can be handled automatically through messaging channels. This reduces the amount of manual return-related inquiries for support teams.

For Ecommerce managers‍

During the return process, consumers can receive alternatives via chat, such as an exchange or store credit. This helps convert returns into a new order.

For Operations‍

Return communication takes place through the same channels as other customer interactions. This keeps return information centralized and ensures consumers receive consistent updates.

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Activate the integration

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Contact our team to activate the CM.com integration and include return data in your inventory planning.

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