Why this integration matters

Consumers are increasingly asking return-related questions via chat and messaging: "Where is my return?" or "How do I request one?" Without up-to-date return data, an AI agent cannot truly answer these questions, forcing the conversation to be handed off to a human agent. This leaves your support team stuck handling predictable, repetitive inquiries.

With this integration, you can:

• Let consumers manage returns within the conversation
  ‍Through HALO, consumers can request a return, check its status, and get instant answers to frequently asked questions. Return data from Returnista is retrieved and used in real time.
• Automate recurring return inquiries
  ‍HALO answers questions based on current return information without human intervention. Consumers get clarity faster, and your support team saves valuable time.
• Retain revenue during the return process
  ‍Offer alternatives within the conversation, such as a different product or a discount. Additionally, collect feedback to make targeted improvements to your return process and customer retention.
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What this means for your operations

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For customer support

Return inquiries via chat and messaging are handled automatically using real-time data from Returnista. Your team has more time for complex cases and no longer needs to switch between systems to check a status update.

For ecommerce managers

The return experience becomes more consistent across all communication channels, even outside business hours. Because consumers receive faster and more comprehensive assistance, the customer experience surrounding returns is noticeably improved.

For marketing

The return process becomes a touchpoint where you can offer an alternative or a discount. The feedback HALO collects provides input for retention and process improvement.

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Activate integration?

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Contact our team to activate the CM.com HALO integration.

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