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Automate your RMA process with one self-service portal
With the Returnista RMA portal, customers register their returns themselves, in your own branding. You set return rules to determine which requests are automatically approved and which ones need to be reviewed by your team first.
E-commerce managers and online store owners at these companies manage their returns with Returnista:
Is your RMA process still running via email and Excel?
That works fine with a few returns a week. But as your webshop grows, your team ends up manually approving every request, customers email about status updates, and no one has a clear overview.
How the Returnista RMA portal works
Customer registers the return
With just an order number and email address, 24/7.
Automatic approval
Return rules determine which returns are approved instantly. Risks and damage claims go to your team first.
Return label and tracking
The customer receives a label immediately and can always track their return.
Processing and data
Returns are processed automatically. All return data is in one dashboard.
Everything for a scalable RMA process
RMA portal in your own branding
Custom colors, logo, fonts, and domain name.
Warranty and claims with gatekeeping
Manually review damage claims before issuing a refund.
Exchanges and store credit
Offer a different size or store credit instead of a refund.
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Integrations
Shopify, Magento, Shopware, Lightspeed, DPD, UPS and more. Or via API and webhooks.
What webshops gain from an RMA portal
"We've gone from administrative hassle to a one-click workflow."
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What is RMA?
RMA stands for Return Merchandise Authorization: the approval a webshop provides before a customer is allowed to return a product. The customer registers the return, the webshop approves it, and only then is the return label issued. An RMA portal automates these steps in a single system.
Frequently asked questions about the RMA portal
What is an RMA portal?
Can I decide for myself which returns are automatically approved?
Does the RMA portal also work for warranty claims and damage?
Which systems does Returnista integrate with?
How quickly is the RMA portal live?
Ready to automate your RMA process?
Our returns experts will show you how it works for your webshop in a short demo.
