Hear from EsQualo on how to maintain sales after Black Friday

The e-commerce market is evolving. We already saw online sales increase significantly—partly due to the pandemic—and that trend is continuing. However, webshops face the challenge of high product return rates. Especially after Black Friday, return rates have surged by as much as 140%. We spoke with Bas Jansen from EsQualo and Olivier Muller from Returnista about ways to reduce returns and maintain sales levels.

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In this webinar, you will learn:

• What EsQualo's return policy is during Black Friday;
• How to reduce your returns;
• How to encourage exchanges during the return process;
• And the results this leads to.