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Return conditions
Return conditions are the requirements a return must meet to be accepted. This includes the condition of the product, whether the packaging is intact, and the return period.
Are custom return conditions mandatory?
It is not mandatory to specify return conditions, but it is important to communicate them clearly to the customer as part of your return policy.
Which return conditions always apply?
The Distance Selling Act stipulates that consumers have the right to cancel their purchase and return the product within 14 days of receipt, without providing a reason.
You must refund the full purchase amount, including shipping costs, within 14 days of receiving the returned product.
The costs of the return shipment are the responsibility of the consumer, unless otherwise stated in your return conditions.
Beyond this, there are no legal requirements regarding return conditions for online stores.
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Track & Trace is a system used to track and monitor parcel shipments.
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Supply chain management is the process of planning, implementing, and controlling the flow of goods, services, and information from raw materials to the end user.
SKU
A SKU (Stock Keeping Unit) is a unique identification code used internally to distinguish a specific product or item within an inventory or store. It is used for tracking stock, identification, and product management.
Return conditions
Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.
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