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Exchange process
An exchange process is a procedure where you swap a customer's purchase for a different product, rather than issuing a refund as you would with a standard return.
This allows you to turn the return process into a sales opportunity, ensuring you don't lose revenue when an exchange is successful.
The effectiveness of the exchange process can be measured by looking at the exchange rate in combination with the refund rate.
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Track & Trace
Track & Trace is a system used to track and monitor parcel shipments.
Supply Chain Management
Supply chain management is the process of planning, implementing, and controlling the flow of goods, services, and information from raw materials to the end user.
SKU
A SKU (Stock Keeping Unit) is a unique identification code used internally to distinguish a specific product or item within an inventory or store. It is used for tracking stock, identification, and product management.
Return conditions
Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.
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