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Return flow
The return flow is the movement of returned products throughout the entire chain of reverse logistics.
It encompasses the process of returning, receiving, inspecting, processing, and potentially restocking or disposing of returned items in accordance with your store's return policy .
What types of return flows are there?
For online stores, returns are significantly more painful than for brick-and-mortar retailers; these two return flows differ quite a bit.
Online stores experience more pain from returns than physical stores due to transportation costs and depreciation.
Compared to physical stores, online shops are much less able to resell returned products at the regular price, even if they are still in good condition.
Returned items often show signs of use, such as opened and resealed packaging or damaged original boxes. As a result, online stores must sell these products at a lower price than if they had been tried on in a fitting room, which leads to significant depreciation costs.
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Track & Trace
Track & Trace is a system used to track and monitor parcel shipments.
Supply Chain Management
Supply chain management is the process of planning, implementing, and controlling the flow of goods, services, and information from raw materials to the end user.
SKU
A SKU (Stock Keeping Unit) is a unique identification code used internally to distinguish a specific product or item within an inventory or store. It is used for tracking stock, identification, and product management.
Return conditions
Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.
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