Return period

When the customer exercises their right of withdrawal and returns the product, the return period begins. This is the timeframe during which the customer can actually send the product back to the webshop.

What is the statutory return period?

After cancelling the purchase within the cooling-off period the return period begins, and the consumer is legally entitled to at least 14 days to send the product back.

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The webshop is required to refund the full purchase amount, including any shipping costs, within a maximum of 14 days after receiving the returned item.

What is the difference between the return period and the cooling-off period?

The cooling-off period is the timeframe during which the customer has the right to cancel the purchase and return the product without providing a reason.

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This period is legally set at 14 days after receipt of the product for distance purchases and applies to both online purchases and purchases made outside of a physical store, such as orders placed by phone.

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When the customer exercises their right of withdrawal and returns the product, the return period begins. This is the timeframe during which the customer can actually send the product back to the webshop.

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The return period can vary between different stores and is usually specified in the return policy of the webshop.

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