Right of withdrawal

July 16, 2026

The right of withdrawal is your customer's right to cancel an online purchase within 14 days, or longer if you promise this in your return policy, and return the product without needing to provide any reason for the return .

Is the right of withdrawal mandatory?

The right of withdrawal is a requirement for online stores. It means that customers have a cooling-off period of at least 14 days to cancel their online purchase.

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As a webshop owner, you must provide a full refund upon receipt of the product, provided it was sent back within 14 days of the customer's notification, or a partial refund if the product has decreased in value.

What is excluded from the right of withdrawal?

Certain products are excluded from the right of withdrawal, such as fresh produce or hygiene products that have been used, as well as custom-made items. Think of flowers, fruit, worn underwear, and tailored suits.

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It is important to inform your customers about this at the time of purchase and to clearly include it in your return policy to avoid confusion and dissatisfaction.

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Supply Chain Management

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SKU

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Return conditions

Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.