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Return policy
A return policy is a company policy that determines how customers can return, exchange, or get a refund for products, and provides information on the terms and procedures for returns.
Is a return policy mandatory?
No, a return policy is not mandatory under Dutch law. However, it is highly recommended for online stores to have a clear return policy to promote customer satisfaction and loyalty, and to save on costs.
What makes a good return policy?
A good return policy is clear and transparent, offers flexibility, and ensures an efficient and environmentally friendly return process.
A good return policy consists of 5 essential components:
- Return period
- Return costs
- Customer effort
- Return options
- Refunds
Together, these can contribute to a positive customer experience, reputation, customer loyalty, and cost savings for the company.
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Track & Trace
Track & Trace is a system used to track and monitor parcel shipments.
Supply Chain Management
Supply chain management is the process of planning, implementing, and controlling the flow of goods, services, and information from raw materials to the end user.
SKU
A SKU (Stock Keeping Unit) is a unique identification code used internally to distinguish a specific product or item within an inventory or store. It is used for tracking stock, identification, and product management.
Return conditions
Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.
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