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Return reason
A return reason is the explanation a customer provides for returning a product, for example, because it is damaged, does not meet expectations, or is the wrong size or color.
You can make providing a return reason mandatory in your return policy, but only in situations where the statutory right of withdrawal does not apply.
What can you learn from return reasons as an online store?
Return reasons can provide insight into potential issues with product quality, fit, or customer expectations.
By analyzing return reasons, you can make improvements to product selection, descriptions, images, sizing information, customer service, and return policy, in order to increase customer satisfaction and reduce returns.
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Track & Trace
Track & Trace is a system used to track and monitor parcel shipments.
Supply Chain Management
Supply chain management is the process of planning, implementing, and controlling the flow of goods, services, and information from raw materials to the end user.
SKU
A SKU (Stock Keeping Unit) is a unique identification code used internally to distinguish a specific product or item within an inventory or store. It is used for tracking stock, identification, and product management.
Return conditions
Return conditions are the requirements a return must meet to be accepted, such as the condition of the product, the packaging, and the return period.
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