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What is Refund Protection?Refund Protection is an optional service that Returnista offers as part of its return handling process. It is explicitly not an insurance product: Returnista does not act as an insurer or enter into insurance contracts with consumers or merchants.If a return shipment is lost or damaged, Returnista will investigate and may provide a refund based on this service policy.
What does this service apply to?Refund Protection applies to parcels that are lost or damaged in transit.
How the process works
Before Returnista can process a request, the lost or damaged package must first be reported to the carrier for investigation.
Step 1: Report the issue When a package is lost or damaged during the return process, the request procedure begins.
Step 2: Request an investigation Either the consumer or the merchant can request an investigation.
Step 3: Conduct the investigation Returnista or the merchant investigates to determine the package's status.
Step 4: Receive the outcome Once the carrier confirms the package is lost or damaged, Returnista notifies the merchant or consumer of the result.
Before Returnista can process a request, the lost or damaged package must first be reported to the carrier for investigation.
Step 1: Report the issue When a package is lost or damaged during the return process, the request procedure begins.
Step 2: Request an investigation Either the consumer or the merchant can request an investigation.
Step 3: Conduct the investigation Returnista or the merchant investigates to determine the package's status.
Step 4: Receive the outcome Once the carrier confirms the package is lost or damaged, Returnista notifies the merchant or consumer of the result.
Refund process for consumers with Refund Protection
The merchant informs the consumer that the package has been confirmed as lost or damaged and directs them to contact Returnista Customer Support. Returnista collects the necessary details, including bank account information, and confirms the refund. Returnista aims to process refunds within 5–10 working days.
The merchant informs the consumer that the package has been confirmed as lost or damaged and directs them to contact Returnista Customer Support. Returnista collects the necessary details, including bank account information, and confirms the refund. Returnista aims to process refunds within 5–10 working days.
Important information
Returnista is not obligated to provide a refund. A refund may be denied if:
(1)There is insufficient information to establish the loss (2) The return shipment was not sent according to instructions (3) Incorrect or incomplete information was provided
Returnista is not obligated to provide a refund. A refund may be denied if:
(1)There is insufficient information to establish the loss (2) The return shipment was not sent according to instructions (3) Incorrect or incomplete information was provided
